Ticketing & Rush Policies
OUR COVID SAFETY POLICY
In our efforts to create as safe an environment as possible, we are requiring that everyone who visits and works in the Robert W. Wilson MCC Theater Space be fully vaccinated and masked.
Audience members will need to provide proof of full vaccination along with a government issued photo ID with matching name at the point of building entry on performance date.
Fully vaccinated, per the CDC, means having had your second shot or single shot (based on vaccination type) of an FDA or WHO authorized COVID-19 vaccine two weeks (14 days) before your performance date. Proof of vaccination can be shown with one of the following:
- Your vaccination card
- Photo of your vaccination card
- Or via an official governmental mobile app or website; NYS residents or those who received a vaccination in NYS may present proof of vaccination via the Excelsior Pass app. For more information about the Excelsior Pass please visit https://epass.ny.gov.
Masks covering nose and mouth must be worn at all times inside the building. Bandanas, gaiters, or masks with vents or valves are not approved masks. If you do not have an approved mask, MCC Theater will provide one for you.
Children under the age of 12 will be able to attend performances once they are fully vaccinated.
As MCC seeks to make our theater more accessible to all, setting an appropriate and effective health and safety plan has been challenging. MCC will follow New York City guidelines and will currently not make exceptions for in-person attendees who are not vaccinated, regardless of the reason. We understand if you are unable to receive the vaccine, and we regret that we are not able to welcome you to a performance at this time. If necessary, we are happy to refund the price of your ticket.
As the situation with COVID-19 evolves, our protocols may change. We will continue to rely on guidance from the CDC and WHO, as well as local guidelines and restrictions. Policy changes will be updated on MCC’s website and all communication channels and ticket holders will be directly notified.
REFUNDS & EXCHANGES
All sales are FINAL with NO REFUNDS or EXCHANGES.
Patron Memberships and all Subscription packages offer NO FEE ticket exchanges. Learn More
Please note: Proper identification is required for all tickets.
To utilize our PAST DATE ticketing policy, bring your unused and unscanned ticket to the box office on the day of the performance you wish to attend – no earlier than 2 hours prior to curtain. If you have misplaced or did not pick up your ticket(s) from your original performance, you will need to provide the name on your original reservation. If accommodations can be made for that day’s performance, our box office attendant will get you sat closer to curtain in the available seat(s).
Please note COMPARABLE SEATING IS NOT GUARANTEED.
It may be necessary to attempt our PAST DATE ticket policy on more than one occasion as this accommodation is based solely on ticket availability and at the discretion of the box office.
$34 RUSH Tickets (inclusive of all fees) are available two hours prior to each curtain, subject to availability. Limit 2 per person.
$25 RUSH Tickets are available two hours prior to each curtain, subject to availability. Limit 1 per ID. Students must present their school ID card at the MCC Theater box office to purchase tickets for that evening’s performance.
Group discounts are available to the general public and to students of sizes 10 or more. To request a group booking click. Request a group booking here. For more information please email firstname.lastname@example.org.
At MCC our mission is to provoke conversations that have never happened and otherwise never would.
The power of the work we do is often in the unexpected and unpredictable moments that leave audiences talking long after they leave the building.
In this spirit, we make a concerted effort to not give away anything that could detract from the overall experience of discovery. We understand this is not always ideal for those who prefer to know exactly what to expect before they arrive, particularly if there are themes and content that may cause distress. Our Audience Services team is always happy to discuss the specific themes and topics of any of our productions with you in-depth and one-on-one before you book your tickets. Call us at 212-727-7722 ext 224 or email us at email@example.com anytime.
- Writers must present their Dramatists Guild Membership Card when requesting a ticket – no exceptions.
- Must show up no later than 15 minutes before curtain.
- Must be aware that they may be given a partial view seat.
- If special accommodations are needed regarding seating – please email us in advance with your preferred date(s) and DG Membership number to firstname.lastname@example.org
THE ROBERT W. WILSON
MCC THEATER SPACE
Current Box Office Hours
Our in person box office will open 2 hours prior to each performance
To reach the box office outside of these hours please email email@example.com
All tickets will incur a $2 facilities fee and a $2 COVID-19 surcharge. An additional $5 service fee will apply to orders made online or over the phone.
Our box office is cashless. All purchases must be made by credit/debit card.
Box office direct line: 646-506-9393
Please note: Children under the age of four are not permitted into the theaters. THE ROBERT W. WILSON MCC THEATER SPACE is a non-smoking facility. This includes entrances to the building as well as the courtyard entrance and corridor to 10th AVE.
THE ROBERT W. WILSON MCC THEATER SPACE
Our new home in Hell’s Kitchen allows us to deepen our mission and encourage greater collaboration among all of our ARTISTS, STUDENTS, and AUDIENCES.